![]() ![]() When it does work it gets the audio signal quicker. Now that I have video back, when playing content, audio does not come up 20 to 30% of the time when playing a video. Prior to the firmware update my SB36512-F6 Bar was nearly flawless. But I'll need to troubleshoot it further to see if another switch has the same issue.īut this is very frustrating. It was getting video that was the problem. During all of this the audio always worked. Not until I had forced a firmware update three more times did I finally get a video signal. And I could not get video from any device. One of the first things I did, when troubleshooting after the firmware update, was to connect a device directly into the Bar. But now I can't get video when the switch is connected. To use thirteen devices with the one HDMi input. Prior to the update I had three 5x1 HDMi switches in a cascaded configuration. Only when a device is connected directly into the bar. But it's not working with my HDMI switch now. After reinstalling the firmware three more times. I set to just used stereo or anything less than Dolby Atmos sound works fine. With either of these configurations when using Dolby Atmos the sound will cut off every few seconds. Reset the sound bar to factory settings twiceįrom Sound bar HDMI ARC -> Sony TV HDMI Arc Switch sounds settings on Roku and TV multiple times Switched out all cables that plug into the Roku, Vizio sound bar and TV multiple times. All during this time, the movie or show is playing fine and the sound will cut out. When this happens, next to the power led light, the light will come on green, then white and then go away. Since then whenever I try to play anything that uses Atmos the sound bar will cut out every few seconds. ![]() When I turned on the SB36512-F6 sound bar, it received the update. I hope a fix is released soon otherwise I'll be looking at purchasing a different soundbar. This soundbar is now just over a year old and I've never had any issues with it until this new update. I have tried doing a manual firmware update using a flash drive but this hasn't seemed to work. Volume control is iffy and often needs to be muted before the volume will change. Plugging it back in will result in a 10-15 minute "update" cycle before it becomes useable again. Roughly once a week now the soundbar will freeze up and needs to be unplugged. I ended up plugging the Apple TV straight to the TV and switched to optical out to the soundbar. Turning on the Apple TV will power on the soundbar and the TV but I get no picture and no audio. My setup is pretty simple Apple TV 4K running to HDMI in on the soundbar, then soundbar to an LG TV. I received the update about a month ago and since the update I have not been able to use ARC and HDMI in. I wonder if Costco would even take this back after three years. Please release something to get these working again or let us roll back. I paid good money for your product and it shouldn’t be bricked by firmware after three years of use. I’m a little relieved all the problems are probably firmware related but am very disappointed that three months have passed with no resolution.Ĭ’mon, Vizio. I pulled the 36512 from the boneyard and confirmed it’s on this current firmware. I did a random search last night to see if any issues had been reported since then and came across this post. I threw the 36512 in my electronics bone yard where it’s been sitting since. That all got pretty old pretty quick (and I figured the sound bar was toast) so I just picked up another sound bar at Costco on Black Friday. Then it would only pick up the HDMI signal half the time. It really started acting funny and wouldn’t work at all unless I unplugged it from the wall before each use. Wow, I guess my SB36512-F6 updated to this shoddy firmware sometime before Thanksgiving last year. If you have a question or comment you would like directed specifically to us please tag Vizio_Support or message us directly. As some posts can get buried we may not always see an update to a post or receive a notification. We are here to help as much as we can and interject into conversations where we may be helpful. We recognize that Reddit is a community where individuals come together and discuss problems and find resolutions with each other. We will get back to you as quickly as we can. If we are looking into your issue it may require us a little bit of time to reproduce your issue. Model Number and Current Firmware version If you are reporting an issue the below items of information would be helpful for others information and for us to try to duplicate the issue.ĭ. In this spirit abusive behavior, vulgar or insulting language directed at other users will not be tolerated. This is an official VIZIO Reddit page and we would like to create a positive environment for users to come and find solutions to issues or provide feedback to others. ![]()
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